Executive consulting for companies that need structure, clarity and reliable execution across strategic projects, operations, client onboarding, PMO, customer success and process improvement.
I am Cristiane Fialho, a project management, business operations and commercial strategy professional with more than 15 years of experience in complex corporate environments.
I have worked with companies such as Equifax, Itaú Unibanco, Via Varejo and Ypê, leading strategic initiatives in technology, commercial operations, logistics, client experience, Open Finance, project governance and process transformation.
I help companies organize complex work, build structured processes, create SOPs and checklists, coordinate cross-functional teams, manage executive communication and deliver consistent results with discipline and accountability.
Designed for startups, agencies, executives and companies that need practical structure and senior operational support.
Planning, governance, timelines, reports, risk management and delivery coordination.
Operational routines, workflows, documentation, productivity and process improvement.
Pipeline organization, CRM management, client relationships and sales operations support.
Project governance, portfolio tracking, KPIs, status reports and execution standards.
Calendar, email, meetings, presentations, administrative support and executive coordination.
Onboarding journeys, launch checklists, handoffs and professional client communication flows.
Client experience structure, retention routines, follow-ups and relationship improvement.
Standard operating procedures, checklists, knowledge bases and operational documentation.
Mapping bottlenecks, simplifying workflows and building repeatable systems for scale.
Selected experience based on my professional background. Full resume available for download.
Commercial strategy leadership across São Paulo, Paraná and Rio Grande do Sul, including pipeline management, key account relationships, partnerships, consultative sales and revenue growth initiatives.
Leadership of Open Finance implementation and expansion, managing 5 squads and up to 60 professionals. The initiative reached 10 million client consents and helped position Itaú with approximately 50% market share in consents.
Led technology initiatives for the national 70th anniversary promotion, including website and app development, customer journeys, communication plans and performance indicators.
Led strategic supply and logistics technology projects, including system integration, Single Inventory, logistics loss reduction and governance of a R$100M technology portfolio.
If you need senior support to organize projects, structure operations, improve processes, support executives or elevate your client experience, Cristiane Fialho Consulting can help.
cristianeffialho@gmail.com